SUPPLY.com Reviews

SUPPLY.com has an overall rating of 4.5 based on 15 reviews. Customer feedback on SUPPLY.com is mixed: SUPPLY.com reviewers highlight positive aspects like wide product selection, competitive pricing, user-friendly website, excellent customer service, which strongly appeal to homeowners, contractors, DIY enthusiasts. However, SUPPLY.com is often criticized for its shipping delays, limited product availability, occasional pricing discrepancies, customer service response time.

4.5/5.0

15 reviews

5 Stars

11

4 Stars

1

3 Stars

0

2 Stars

2

1 Star

0

All SUPPLY.com Reviews (15)
robert1997
June 01, 2026
"They helped me out right when I needed it"
I had one of those moments where I was checking on my order and realized I had a question I couldn’t figure out on my own. I reached out expecting to wait a while, but they got back to me quickly. The rep was friendly, actually understood what I was asking, and handled it without turning it into a whole complicated process. It was a small thing, but it made the experience a lot less stressful. Overall, really solid service...
marie1982
May 07, 2026
"Not really much to choose from"
I was hoping for a better selection, but there really wasn’t much to pick from. A lot of the stuff I actually wanted seemed to be missing.
hello_paula268
April 29, 2026
"Not gonna lie, I was mostly just..."
Not gonna lie, I was mostly just worried about whether the plumbing parts would actually arrive when they said they would. They showed up on the scheduled day with no chasing around or random delays, and the box was in good shape too. Happy overall and I’d order from supply.com again.
DavidSaylor_26
April 26, 2026
"Super easy to use"
I found what I was looking for quickly, and the whole process was smooth from start to finish. No hassle, no confusion, just easy
hello_dale302
April 26, 2026
"Everything came just right"
My order showed up exactly as it should, down to the little pieces I was expecting. Nothing was missing, and there weren’t any random wrong items in the box. I’ve had that happen with other sites before, so it was nice to open it up, check everything quickly, and be done. Overall, a really smooth order.
hello_charles285
April 13, 2026
"Return was super easy"
The return was no hassle at all. Refund come back fast too, and there wasn’t any drama about it
amber-Kelleher
April 04, 2026
"I ordered these after realizing I probably..."
I ordered these after realizing I probably should’ve replaced the old ones a while ago, and they turned out fine. The parts felt solid right out of the package, not cheap or flimsy, and they worked like they were supposed to once I got everything set up. I was doing this on a Saturday afternoon between a couple other random chores, so I was glad they didn’t give me any trouble.
Denise-cavicchia
March 26, 2026
"Showed up faster than expected"
I ordered it Monday and, in my head, I just assumed it’d take the usual week or so. Then it showed up Wednesday, which was a nice surprise. Quick delivery always makes me feel like I picked the right place, so yeah, happy with it.
Marsha_galletti05
March 18, 2026
"Wish I’d noticed the simple fix sooner"
I ran into an issue at checkout and felt a bit silly once support pointed out what I’d missed. They got back to me quickly, explained it clearly, and stayed with me until everything went through. I kind of wish I’d reached out sooner instead of wasting time trying to figure it out myself, but overall it was a easy experience.
MildredWynkoop_31
February 24, 2026
"Good prices and worth a look"
I ended up finding a better price here than on a few other sites I checked, so that was a nice surprise. Shipping took a little longer than I was hoping, but nothing too bad, and the order arrived just as expected. Overall, I’m happy with what I got for the price. The only small thing I’d improve is the delivery updates, since they could’ve been a bit clearer
Joan_blaise77
February 05, 2026
"Finally found the parts I needed"
I was starting to get annoyed because the parts I needed were out of stock everywhere else I checked. Then I found them on supply.com and felt this instant relief, like okay, finally, I can stop searching. That was really the main reason I ordered from them.

The order showed up just like it was supposed to, and the stock info actually seemed accurate, which I really appreciated. Nothing dramatic happened, thankfully, I went from stressed to pleasantly surprised. Overall it was easy, and I don’t really have anything to complain about...
kellyobrien5847
January 17, 2026
"Box was rough when it showed up"
The order itself was fine, I guess, but the box looked like it had been through a lot. It was crushed on one side and some of the parts were just loose inside, which doesn’t really make sense for supplies you’re trying to keep organized. Nothing was totally ruined from what I could tell, but still, it didn’t feel like great packaging.
theodore.Dix
January 06, 2026
"Product info was accurate"
I was relieved that the product details on SUPPLY.com matched exactly what arrived. The size, specs, and included parts were all correct, so there wasn’t any guessing or annoying surprise when I opened the package. That said, I do expect that if something ever does show up wrong, they’d make it right or offer some kind of compensation. Based on this order, though, I’d be comfortable buying from them again.
DebraGazitano_80
December 24, 2025
"Smooth order and one less thing to worry about"
I ordered from SUPPLY.com it was easy from start to finish. I got email updates as the order moved along, and the tracking link actually kept up, which was a nice change. I didn’t have to follow up or sit there wondering where the package was. It showed up right when I expected, so I was able to get it crossed off my to-do list without any hassle. Small win for the week.
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